Effective Date: April 16, 2025

Welcome to Ruziderm Online Store. These terms and conditions ("Terms") govern your use of our website and the purchase of skincare products and supplements from our store. By accessing or using our website and services, you agree to these Terms. Please read them carefully.

1. General Information

• Ruziderm Online Store is operated in Rwanda and complies with local regulations.
• By using our website, you affirm that you are at least 18 years old or have the consent of a legal guardian to make purchases.
• All products sold are for personal use and not for resale.

2. Product Information

• Ruziderm offers skincare products and dietary supplements designed to enhance overall well-being.
• Product descriptions, images, and information provided on our website are accurate to the best of our knowledge.
• Always consult a healthcare professional before using supplements, especially if you are pregnant, nursing, have pre-existing health conditions, or are on medication.

3. Pricing and Payments

• All prices are listed in Rwandan Francs (RWF) and are inclusive of applicable taxes.
• Payment methods include [list accepted payment methods, e.g., mobile money, credit/debit cards, etc.].
• Prices and availability of products are subject to change without prior notice.

4. Shipping and Delivery

• We deliver across Rwanda. Delivery times and costs will be provided during checkout.
• Customers are responsible for providing accurate shipping information. Ruziderm is not liable for delays or non-delivery caused by incorrect addresses.
• Risk of loss or damage to products passes to you upon delivery.

5. Refunds and Returns Policy

• Eligibility for Refunds/Returns
• Products can only be returned if they are damaged, defective, or incorrect upon delivery.
• Returns must be requested within 7 days of delivery.
• Conditions for Returns
• Items must be unopened, unused, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Refund Process
• Approved refunds will be processed within 48 hours after the returned item is inspected. Refunds will be issued to the original payment method.
• Non-Refundable Items
• Opened or used skincare products or supplements.
• Items purchased on clearance or promotional sales.

6. Use of Website

• You agree not to misuse the website by uploading harmful content, attempting unauthorized access, or engaging in fraudulent activities.
• Ruziderm reserves the right to suspend or terminate your access if these Terms are violated.

7. Limitation of Liability

• Ruziderm is not liable for indirect, incidental, or consequential damages arising from product use or website access.
• All products are provided “as is.” We make no warranties beyond those outlined in the product description.

8. Privacy Policy

Your personal information is collected, stored, and used in accordance with our Privacy Policy.

9. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Rwanda.
• Any disputes will be resolved amicably. If unresolved, disputes shall be settled through the Rwandan courts.

10. Changes to Terms

• Ruziderm reserves the right to modify these Terms at any time. Changes will be effective upon posting on our website.

Contact Information

For questions or concerns, please contact us at:
Ruziderm Online Store
Email:ruziderm@gmail.com
Phone: +250 794 100 437
Address: Kigali, Rwanda

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.